1. Prepaid Access Passes & Digital Services
ExcelMergeOnline provides privacy-centric client-side WebAssembly (WASM) and cloud spreadsheet merging, formula preservation, deduplication, and document intelligence tools. Our pricing structure is built on 100% upfront Prepaid Access Passes:
- Starter Plan (Free): Always free forever. Up to 30 MB / 5,000,000 cells per merge with zero sign-up required.
- Power Plan (Prepaid Pass): $5.00 USD (or ₹480 INR) for a 30-Day Pass, or $54.00 USD for a 1-Year Pass. Unlocks 100 MB / 15,000,000 cells per merge.
- Scale Plan (Prepaid Pass): $20.00 USD (or ₹1,456 INR) for a 30-Day Pass, or $216.00 USD for a 1-Year Pass. Unlocks 300 MB / 45,000,000 cells with multi-threaded dedicated CPU priority.
- AI Credit Packs: One-time credit top-ups for Image-to-Excel AI OCR and complex table digitization.
2. Zero Recurring Auto-Debits & Cancellation Policy
Unlike traditional software companies that lock users into recurring auto-renewing subscriptions, ExcelMergeOnline operates entirely on a transparent prepaid pass model:
- No Auto-Debit Mandates: We do not store or trigger recurring auto-debit payments on your card or bank account. You will never receive an unexpected monthly renewal charge.
- No Cancellation Penalties: Because there are no recurring subscription charges to cancel, you do not need to worry about recurring fees. Once your 30-day or 1-year access window completes, your account automatically reverts to the free Starter Tier.
- Account Closure: If you wish to delete your workspace account or revoke access before pass expiry, you may contact our support team at [email protected] at any time.
3. 24-Hour Refund Policy (100% Money-Back Guarantee)
We stand behind the performance of our software. If you purchase an access pass or credit pack and are dissatisfied for any reason, you are entitled to a full 100% refund under the following conditions:
- Accidental or Duplicate Transactions: If network latency or multiple button clicks cause a duplicate charge, we will refund the duplicate transaction in full immediately upon verification.
- Technical Malfunction / Inability to Merge: If our processing engine fails to process your files within the advertised tier bounds (e.g., file size corruption, unresolvable formula parsing failure) and our technical support cannot rectify it, you will receive a full refund regardless of processing volume.
- After 24 Hours: Because prepaid passes immediately allocate dedicated system memory and provide unrestricted in-browser document processing from the moment of purchase, refund requests made after the 24-hour window from purchase are generally non-refundable, except in cases of verified, prolonged platform outages.
4. Refund Processing Within 24 Hours & Settlement Timeframe
We prioritize prompt resolution for all billing requests:
- Initiation Within 24 Hours: Once we receive your refund request, our billing department will review and initiate the refund in our payment gateway (Razorpay or Lemon Squeezy) within 24 hours.
- Original Source Account: Refunds are credited strictly back to the original source payment method used during checkout (e.g., source UPI VPA, RuPay/Debit card, Credit card, NetBanking account, or Lemon Squeezy payment method). We cannot issue refunds to third-party accounts for security and fraud prevention.
- Bank Settlement Speed: For UPI transactions, funds are typically credited back within 24 to 48 hours of initiation. For Credit/Debit cards, issuing banks typically reflect the credit on your statement within 5 to 7 business days.
5. How to Submit a Refund Request (Via Contact Form Only)
To ensure prompt, auditable handling and instant ticket creation, all refund requests must be submitted exclusively through our official Contact Form within 24 hours of your purchase:
Step-by-Step Instructions:
- Navigate to our official Contact Us Form .
- In the Name field, enter the full name associated with your account.
- In the Email field, enter your registered account email address.
- In the Subject field, enter:
Refund Request - [Your Payment ID] - In the Message box, provide the following transaction details:
• Payment ID / Transaction Reference (e.g., pay_... from Razorpay or receipt)
• Plan Purchased (Power Plan, Scale Plan, or AI Credits)
• Transaction Date & Approximate Time (must be within 24 hours)
• Reason for Refund (optional, helps our engineering team improve)
- Click Send Message to log your refund ticket directly into our priority billing queue.
6. Contact & Grievance Redressal
For urgent payment questions, tax invoice clarifications, or technical issues:
Grievance & Compliance Officer: Siba Jana
Email: [email protected]
Operating Address: Howrah, West Bengal, 711302, India
Contact Page: https://www.excelmergeonline.com/en/contact
Response Turnaround: Guaranteed response within 24 hours.